Customer Service Chaos

It comes as no surprise there are certain situations which cause high levels of stress. For example, finances, religion, furlough. Too soon? But what about places, like a funeral home or your in-laws?

Just last week, I had quite a stressful time at the Dept of Motor Vehicles (DMV). I was already dreading the visit because my recent renewal notice indicated I could not renew online. I asked why and they didn’t know. Also, there’s no walk-ins, so I made my appointment like the other 60 people also waiting.

Upon entering the crowded room, I confirmed my appointment on the kiosk and sat down nearest the main (and only) door. With people sitting behind me, in front of me, and around me, I didn’t love the experience.

And then it hit the fan. A man was called to the information desk. Loudly, he explained the document he had in his hand was the only birth certificate he had, given to him when he was born in a Naval hospital. The DMV personnel explained the document he gave her was actually a souvenir and not a certified birth certificate. As he began waving his arms around, getting louder, a bystander (como se dice in Ingles) ‘egged him on’. More shouting ensued.

My heart began racing. I felt fear develop. As I calmly slipped out of my seat and took refuge in the bathroom, I could still hear him yelling and cursing. The other customers were offering retorts, effectively making the man more mad. Eventually, I heard the final sound of his aggressive cursing and childlike reply of telling everyone he “hates Trumpers”.

I stayed in the bathroom. My fear was he would return with a weapon and with only one exit, I didn’t want to be stuck. Granted, this probably sounds like an exaggerated response but, for me, the DMV had become a nightmare. But there’s more.

Indeed, he did return. I had just gotten back to my seat. Same man, same hat, same voice, same missing teeth, same shoes, same walk, same rip in his jeans at the kneecap. This man returns to the information desk to state his twin brother was just here and was refused service due to an incorrect birth certificate. The (same) DMV personnel voiced her instructions once again, stating the man only needed a certified copy of his birth certificate. His voice began rising once again. And I returned to the safety of the bathroom.

The man stated he was born in 1969 and this is the first time he’s ever been told (correction (he mentioned) his twin brother had ever been told) he couldn’t use the document he had. For the 3rd time, the DMV personnel explained since the “twin” had never had a driver’s license in Texas, a certified copy was required. The man was asked did he have a Texas license? He replied yes, he got it last year. The patient DMV lady said the same rules which applied to him then also apply to his twin brother now.

Side note. From my audio-only bathroom vantage point, I found this entire catastrophe the weirdest encounter. Why didn’t the twin have his certified copy? How would one think the requirements only apply to a select few? All rhetorical.

After what felt like eons, the “twin” left sans cursing and name calling. Once again, I returned to my seat. Approximately 45 mins after the scheduled appointment time, I renewed my license and hastily exited. I can only hope the next time is more peaceful.

For customer service centered positions, stress can be high. Opinions overwhelm. Anger bubbles out. It can be a lot to take in. But I’ve never seen someone return to the proverbial scene of the crime to claim he’s the twin.

I should try it next time.

_________________

I ask you –

What’s the wildest thing you’ve seen happen in public?

(The post Customer Service Chaos first appeared here at Running on Fumes.)

Leadership 101

A few forgotten things about leadership:

The potential you see in others means nothing without their buy-in. If they don’t want it for themselves, it’s a brutal lesson in futility. Yours.
You will spend more time at work than with your own family over the course of a lifetime. Best love what you do. And surround yourself with the right people.
Do not expect others to care the way you do. Alternately, you may not care the way they do. It’s ok.
It weighs a lot because it is insanely lonely at the top. The sleepless nights, the fights with other decision makers, the balance never found. You probably won’t have any friends and, if you do, watch out for perception. I am not inclined.

A lovely friend sent me the following graphic after she proudly exclaimed how I had “grown a pair”.

What she does not realize is for every day my “pair” swings, I have just as many softer moments, where I’m reminded to fight the good fight means not acting like a complete arsehole and picking my battles. Forever, a work in progress.

________________

I ask you –

What is your toughest leadership challenge?

(The post Leadership 101 first appeared here at Running on Fumes.)

All Work, No Pay

In preparation for the seemingly imminent government shutdown, I made a list of things to catch up on at work sans the pesky emails.

Take it slow. As the past month has been fraught with concert logistics, budget planning, lack of budget planning, personnel issues, and everything in between, I needed a mental break.
Inventory. Originally, this was the first item on the list, but the break was more important. We’re due for an inventory inspection in January, so why not use the time ensuring everything is in place.
Filing. Bane of my existence. For a society which prides itself on digital minutia, why do we still have so many paper copies? I get why, just let me complain.
Scour the facilities for incomplete work orders.

On day 1, I took the first task with complete seriousness. “No hurry” was my motto because, forgive me, I was not in a rush to work for free. Working for the government has not been the cake walk I was assured it would be. In fact, the only cake I’ve had was purchased for me by me! And I still forgot the fork!

I did not wear these to work

It’s hard not to be resentful during this time. I’m doing all the work and still not getting paid. If I was furloughed, I could go home, not work, not get paid, and still get the same payment on the back end.

________________

I ask you –

Who else is working without pay right now and wants to gripe with me?

(The post All Work, No Pay first appeared here at Running on Fumes.)

Hours and Days

From this

To this

Being a part of the planning and scheduling and leading and quite frankly the chaos of a huge event like a concert consumed more than a week of my time. Thankfully, only one task fell squarely on my shoulders. Anything more and I would have sank like the JLG in the soft ground. Evidence in the photos above. I’m surprised the large monument-sized anchors in the foreground didn’t sink. Speaking of monuments, those are called pet rocks. When I insisted they look like headstones, I was informed the difference between pet rocks and headstones is the pet rocks have had the “coating” removed. OK, fine. However, now I wonder did someone gift the military dozens of headstones? And why? Perhaps they didn’t believe in air power.

I also met a comedian. A real one! Mr. Walter Campbell has been a comedian for more than 30 years and is easily the funniest one yet. Apparently, he sings and dances, too, which was a fun surprise. Such a treat to meet a relatable and funny man of his famous nature.

Aftermath…who does the hat belong to? We still don’t know.

I was truly enjoying the moment, and still running around like a chaos coordinator, so photos are lacking. The lineup was 3OH!3, Bryce Vine, and Andy Grammer. All were amazing performers and even nicer people.

AFE coin

To say pulling off an event for 1500 people is a feat does it no justice. I was coined by the Air Force Entertainment team which was such a thoughtful ending to the night.

Saturday morning

By the time Parts and I made it to bed at approx. 0145, I’d been awake for 21 hours. Can’t say I want to do it again anytime soon, but…we know there will be.

________________

I ask you –

What’s the longest amount of time you’ve ever been awake? Isn’t there a maximum where someone died after staying awake too long?

(The post Hours and Days first appeared here at Running on Fumes.)

Yes, I have: A Collection

Have you ever…snuck into your own building to hide from the chattiest of people? Yes, I have.

Have you ever…pre-ordered a book then we’re confused when said book arrived unexpectedly? Happy surprise.

Have you ever…wished you hadn’t gone to work because nothing could prepare you for the day which would commence? 3 weeks and counting.

Have you ever…written 3 safety reports in less than 5 months? Only one was mine.

Undoubtedly there are more to mention, but we might be here all day.

_____________________

I ask you –

Share a “have you ever”!

(The post Yes, I have: A Collection first appeared here at Running on Fumes.)

People doing people things

Like testing your boundaries.

Like questioning consequences.

Like making you look like the villian.

Like reminding you there are times of lean and times of plenty.

Air Force Families Forever/Run to Remember 5k

But through it all, there are people who have lost more than their share of joy. Yet, amazingly, they continue smiling, standing, and supporting. Thank you, Ron and Kaye, for reminding me why I do this. It’s been exceptionally hard the past few weeks. But I’ll keep fighting the good fight.

Judgment toward others is the same scale which will eventually weigh you. How heavy is the gossip, the anger, the self-righteous? People being people.

____________________

I ask you –

What people things have occurred to you?

(The post People doing people things first appeared here at Running on Fumes.)

Seems Odd

Musk is upset with AI, says it’s wrong for it to be so inconsiderate of safety requirements. From the guy who created self-driving vehicles. That’s rich. Odd.

For two consecutive weekends, I’ve taken a 2-hr nap. The weight of tiredness has been exceptionally heavy. This isn’t normal for me. Odd.

It’s that time of year again. Where the weather cools off and you no longer sweat from thinking about going outside. Because people really do sweat before going outside in the summer in Texas. Odd.

Credit: via IG

Drums!

And, finally, the update you have all been waiting for. My drum lessons! I told you, right? Maybe not. I signed up for drum lessons. And I’m well on my way to being the greatest drummer of all time. Jokes. But lesson one went well…now all I hear is oneandtwoandthreeandfour. Then, oneehhanduhtwoehhanduhthreeehhanduhfour…you get the idea. It was fun! I thought I would have to learn to read music. Wrongly odd.

____________________

I ask you –

Tell me something odd in your life!

(The post Seems Odd first appeared here at Running on Fumes.)

Futbol

The return of running. And football. Mostly football.

First time in 3 years I’ve been able to watch preseason games AND regular games, notably the first game of the season! I’m an accidental Cowboys fan, and a purposeful Texans fan. I also watch the Bears (muse homage), the Buccs (wild card), and the Browns (underdog meets graveyard). I don’t know why I enjoy football now. Truthfully, my knowledge is little and my voice loud.

Speaking of loud voices. I’m getting really tired of hearing “…it’s stupid to have people work on holidays. I bet the boss doesn’t work on holidays”. (Read that in a childlike, nasally, whining voice.) If the complainer would ever say it to my face, I’d say this: Listen here, jackwagon. I worked every weekend and holiday until about 5 years ago. I had bills to pay and a livelihood to afford. If someone doesn’t want to work a holiday, then they can complete a leave request, like every other able-bodied adult here because I don’t employ children. Somehow I bet you’d be angry if everyone was off because there would be no one around to refill your precious body soap dispenser and toilet paper. Trust me, you’d find something else to complain about, no doubt. So if you think I don’t work holidays, let me assure you, I do. I work every day. I’m the first call at 0445 and the last call at 2145. I’m on call 24/7. That’s what it means to be a supervisor to 21 adults. I balance the budget, I justify it, and I implement it. And if you think you can do better, then be. my. guest. Otherwise, shut up, do your little workout, and go home. I’ll be home, too, but I won’t be “off work”. Enjoy your holiday, you ungrateful fruitcake.

Back to football. The cowboys are really gonna have to get it together this year. The fact they didn’t win their season opener with a healed QB, the ejection of the big dude who spit, the early injury of that other big dude who was really mad, and a weather delay…we might be in trouble again. But, whatever.

I’m just here to make fun of the fans.

_____________________

I ask you –

Which team do you cheer for?

(The post Futbol first appeared here at Running on Fumes.)

Pedal Faster – It’s that time of year

For the first time, I made it my mission to experience Hotter’N Hell. First, I went to the consumer show, similar to an expo but cyclists-centered. Obviously. The vendors were very nice and there were a lot of giveaways! Mini had quite the hail when we finally exited.

Then, we went to the Crit races downtown on Friday night. I had to research it some, but a crit race is short for Criterium. Basically, as it was explained to me, cyclists travel in a pack, doing over 25mph down a stretch of road and 4 corners. Nascar on 2 wheels, they said. It was awesome!

Despite having to get up at 0400 on Saturday, I enjoyed the pre-event events! Saturday was my usual – direct, lead, and try to stay hydrated myself. I understand how some get irritated when Hotter’N Hell season comes around: the road closures, the cyclists taking up every lane, the magnitude of 8,000 additional people at restaurants, venues, and just general traffic. However, as someone who has run 10 half marathons, the work that goes into making these events possible, and making the racers/runners/cyclists feel loved, is unfathomable. I truly appreciate the behind-the-scenes, 363 days of the year dedication to making this 44th annual Hotter’N Hell weekend what it is.

_____________________

I ask you –

As I always ask – is there any cycling race you really love?

(The post Pedal Faster – It’s that time of year first appeared here at Running on Fumes.)

Winning!

Team Fitness for the 2QTRCY2025 squadron award!

(L-R) Lt Col Camacho, McK, Britt, Phillip, Aislyn, Kel, Luli, Darrell, Quinn, SMSgt Duritsky

The same week of the awards ceremony, we departed for our annual summer trip to South Padre Island!

I tried to host a staff meeting but only mini showed.

The food –

Finally, I must mention Chilo’s Cheesecakes. Chilo and his beautiful wife, Regina, are bakers. A few years ago, I tried one of his cheesecakes at a restaurant on the island. Someone mentioned you can find all his flavors at their storefront on Port Isabella. Alas, I got busy and never went. This time, I made it a point to stop. Terrible idea.

Six pieces of cheesecake and $50 later, I exited with goodies intact.

The photos aren’t great because I couldn’t wait to sample the cheesecakes. In no particular order, I purchased: Pistachio, Pina Colada, Cookies & Cream, Key Lime Pie, Key Lime Cheesecake, and Lemon Blueberry.

So now I’ll be dreaming of going back to Chilo’s for more cheesecake. Winning!

Final thought: entirely random Have I ever mentioned the time Parts called me and immediately asked me if I remembered the name of the coffee shop I like to go to near my alma mater and I excitedly replied Yes! I thought she was going to bring me coffee! Instead, she said she’d been in an accident and needed me to come. I felt really bad for my initial reaction. Definitely not winning sister award for that debacle.

_________________

I ask you –

What are some of your latest wins?

(The post Winning first appeared here at Running on Fumes.)